Returns & Refunds Policy

At BirthstoneMarket.com, we are committed to ensuring your complete satisfaction with every purchase. We understand that buying gemstones is a significant decision, and we want you to shop with confidence. Below is our transparent Returns and Refunds Policy, designed to make your experience worry-free.

Our 100% Money-Back Guarantee

We offer a 100% money-back guarantee if the gemstones you receive do not match the quality, description, or certification provided at the time of purchase. Your satisfaction is our top priority.

Returns Policy

Eligibility for Returns
  • Items must be returned within 14 days of delivery.
  • Gemstones must be in their original, unused condition, with no signs of wear or alteration.
  • The original certification documents and packaging must be included with the return.
Non-Returnable Items
  • Custom or bespoke gemstone orders.
  • Items that have been modified or damaged after delivery.

How to Request a Return

  • Contact Us: Email our customer support team at support@birthstonemarket.com with your order details and reason for return.
  • Approval: Once your return request is approved, we will provide a return authorization and shipping instructions.
  • Pack and Ship: Ensure the gemstone is securely packaged and ship it back to us using a trackable and insured shipping service.

Refunds Policy

When Will I Receive My Refund?
  • Refunds will be processed within 4 - 7 business days of receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method, including ACH, Bank Wire, or Stripe.
Deductions (If Applicable)
  • Shipping charges, unless the return is due to an error on our part.
  • A restocking fee of up to 10% may apply for bulk or high-value orders.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us immediately at support@birthstonemarket.com or call our customer service team.
  • We will arrange for a free replacement or full refund, including return shipping costs.

Global Returns and Shipping

  • Customers outside the UK can return items using DHL or UPS, insured for the value of the item.
  • For UK customers, returns can be sent via Royal Mail Signed for Delivery.
Our Promise

We stand behind the quality and authenticity of every gemstone we sell. If you’re not completely satisfied with your purchase, we’ll make it right.

For further assistance, please contact our support team:

Email: support@birthstonemarket.com
Whatsapp: +91 7428700149

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Experience peace of mind when shopping at BirthstoneMarket.com, where your satisfaction is our priority!