Frequently Asked Questions

Welcome to the BirthstoneMarket.com FAQ page. We understand that buying gemstones can raise many questions, especially when it comes to authenticity, shipping, payment, and certification. To make your experience smooth, we’ve compiled answers to the most commonly asked questions.

If you have a question that isn’t covered here, feel free to contact our support team for personalized assistance.

General Questions

What types of gemstones do you offer?

We deal in all kinds of gemstones, including but not limited to:

  • Precious gemstones – Sapphire, Ruby, Emerald, and Diamond
  • Semi-precious gemstones – Amethyst, Peridot, Garnet, Aquamarine, Citrine, Topaz, and more
  • Rare gemstones – Alexandrite, Padparadscha Sapphire, Tanzanite, and other exotic stones

If you don’t see a gemstone listed on our site, just ask us. We have access to a vast global network of mines, suppliers, and collectors, enabling us to source even the rarest stones.

Do you only sell wholesale?
Yes, we operate exclusively as a wholesale supplier. Our services are tailored to jewelers, gemstone dealers, resellers, and investors looking to purchase gemstones in bulk. This allows us to offer the most competitive prices and custom sourcing for our clients.
Are your gemstones ethically sourced?
Absolutely. All of our gemstones are ethically mined and never sourced from conflict zones. We only work with suppliers who follow fair-trade practices. Our focus is on sustainability, fair labor, and ensuring the gemstones are free from conflict.
Can you source gemstones that aren’t listed on your website?
Yes, we have a global network of suppliers and collectors that allows us to source any type of gemstone. If you’re looking for a specific stone, even one that’s not listed on our website, just submit a request and we’ll do our best to source it for you.
Do you work with collectors or private owners of gemstones?
Yes, we work with long-time gemstone collectors and private owners from around the world. This allows us to offer access to exclusive, one-of-a-kind gemstones that are not available in traditional markets. Our relationships with collectors provide you with access to some of the rarest and most valuable gemstones on the market.

Quality & Authenticity

Are your gemstones natural or synthetic?
All of our gemstones are 100% natural and authentic. We do not deal in synthetic, lab-grown, or imitation gemstones. Our stones are mined from reputable sources around the world.
Do your gemstones come with certification?

Yes, we provide certification from top global gemological labs, including:

  • WGI UK – A well-known authority for gemstone certification.
  • AIG USA – One of the most reputable gemological labs in the United States.
  • GFCO Switzerland – Trusted for its high standards in gem grading and origin verification.

Upon request, we can have your gemstones certified before shipment. Certified gemstones command higher market value and buyer confidence, so we highly recommend it.

What is the quality standard of your gemstones?

We offer investment-grade gemstones as well as stones suitable for jewelry production. Our stones are graded based on the Four Cs:

  • Color – Rich, vivid hues are prioritized.
  • Clarity – We source gemstones with minimal inclusions and provide full disclosure on clarity.
  • Cut – Precise cuts to maximize brilliance, sparkle, and symmetry.
  • Carat – We offer gemstones in a range of sizes, from small accent stones to large statement gems.
What happens if the gemstone I receive is not as described?
We stand behind the accuracy of our listings. If you receive a gemstone that is not exactly as advertised, you’re covered by our 100% money-back guarantee. Simply contact our support team within the return window to arrange a refund or replacement.

Shipping & Delivery

Do you offer free shipping?
Yes, we offer free global shipping on orders above $500. This is part of our commitment to making wholesale gemstone buying simple and affordable for our clients.
How do you ship your gemstones?
We ship using DHL and UPS signed-for delivery for international orders. For shipments within the UK, we use Royal Mail Next Day Delivery. This ensures that your gemstones arrive quickly and securely, with full tracking available.
How long does shipping take?

Shipping times depend on your location and the shipping method selected. Here’s a general guide:

  • International orders: 3-7 business days via DHL or UPS.
  • UK orders: Next-day delivery via Royal Mail.

We process all orders promptly, and you’ll receive a tracking number as soon as your order is shipped.

Payments & Billing

What payment methods do you accept?

We offer several secure payment options, including:

  • ACH (USA Bank Transfers) or WISE Bank Account (Any Currency)
  • Bank Wire (UK Bank Transfers)
  • Stripe (for credit and debit card payments)

These options ensure maximum security and flexibility for our clients. If you need assistance with payment, our team is here to help.

Can I pay using a credit or debit card?
Yes, we accept payments via Stripe for credit and debit card payments. This allows for secure, instant payments on your orders.
Is my payment information secure?
Absolutely. We prioritize security in every aspect of our payment process. All credit card transactions processed via Stripe are encrypted, and bank transfers are handled through secure channels. Your financial information is always protected.

Returns & Refunds

What is your return policy?
If you are unsatisfied with your purchase, or if the gemstone is not as advertised, you are covered by our 100% money-back guarantee. Simply contact us within the return period to arrange a refund. We stand by the accuracy and quality of every gemstone we sell.
Do you offer refunds for certified gemstones?
Yes. If a gemstone with certification does not match its description, you are eligible for a full refund under our 100% guarantee. Certification increases the confidence of buyers and ensures transparency.

Customer Support

How can I contact customer support?

If you have any questions, you can reach our customer support team via:

  • Email: [Insert support email]
  • Phone: [Insert support phone number]

Our team is available Monday to Friday, 9:00 AM to 6:00 PM (GMT).

Can I request specific gemstones that aren’t listed on your website?
Yes, absolutely! We have a vast global network of suppliers and collectors, which allows us to source even the most rare gemstones. If you’re looking for something specific, contact us with your request, and we’ll do our best to source it for you.
Can I request custom gemstone certification?

Yes, we can arrange for custom certification of your gemstones from world-renowned labs, including:

  • WGI UK
  • AIG USA
  • GFCO Switzerland

This is a great option for those looking for third-party verification of their gemstone’s quality, treatment, and origin.

Why Choose Us?

Ethical Sourcing – All gemstones are responsibly mined and conflict-free.

  • Global Shipping – Free shipping on orders over $500 via DHL, UPS, and Royal Mail.
  • Flexible Payment Options – ACH (USA), Bank Wire (UK), and Stripe for credit cards.
  • Wholesale-Only – We work exclusively with jewelers, resellers, and collectors.
  • Access to Private Collectors – Unique gemstones that are not available on the open market.
  • Satisfaction Guarantee – 100% refund if your purchase is not as advertised.

Still have questions? Contact us today for support or to request a specific gemstone. We’re happy to assist with custom orders, sourcing, certification, and more.

Gemstone

Shop Our Gemstones Today!

If you’re ready to experience the brilliance of loose gemstones, explore our collection of ruby, emerald, sapphire, garnet, opal, tanzanite, and more. Our expertly curated selection offers you access to the most coveted birthstones and natural gemstones at unbeatable prices.

Looking for a custom jewelry experience? Our unmounted gemstones give you the flexibility to create something truly one-of-a-kind. For business owners, jewelers, and resellers, our wholesale gemstone options allow you to purchase high-quality gems in bulk at reduced rates.

Explore Loose Gemstones
– Discover our collection of top-quality loose gemstones.
Shop Birthstones
– Celebrate every month with our exclusive birthstone collection.
Wholesale Inquiry
– Contact us for exclusive deals on bulk orders and wholesale gemstones.